Technology Sales Jobs

JOB DESCRIPTION:                           SALES ACCOUNT MANAGER – PRO IT SOLUTIONS

 

DEPARTMENT:                                  Sales                     

REPORTS TO:                                      President

POSITION CLASSIFICATION:        Exempt 

 

Essential job functions and responsibilities include but are not limited to the following:

  • Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands
  • Cross-selling and up-selling services and solutions to existing accounts
  • Qualify new sales opportunities for current customers
  • Receive requests for service and product details from customers and provide timely responses
  • Conduct onsite or online presentations that showcase the services and products of the company to active customers
  • Work with management to develop proposals, quotes and respond to RFP/RFQ documents
  • Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account
  • Manage the complexity of Managed IT service proposals, contracts lease agreements, and service level agreements
  • Maintain in-depth product knowledge of the service offerings of the company
  • Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures
  • Achieve and maintain a positive rapport with prospects and work to give them the best possible service

 

Additional Duties and Responsibilities:

§  Attend weekly sales meetings and ensure sales opportunities are compliant with company policy

§  Develop in-depth knowledge of the service catalog and how it relates to customer’s needs

§  Document internal processes and procedures related to duties and responsibilities

§  Responsible for entering time and expenses in ConnectWise as it occurs

§  Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

§  Enter all work as activities or service tickets into ConnectWise

 

Qualifications include but are not limited to: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Outside sales experience with selling any of the following:  IT services and products, managed IT services, or IT consulting
  • Possess a track record of managing the customer commitment, negotiation, and closing of the sales process
  • Demonstrated level of success in the development of client relationships
  • Enjoy working with customers and external audiences
  • High energy and drive with good negotiation skills
  • Proficient with general office applications
  • Strong organizational, presentation, and customer service skills
  • Skill in preparing written communications and materials
  • Interpersonal skills:  such as telephone skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Typing skills to ensure quick and accurate data
  • Self-motivated with the ability to work in a fast moving environment